Terms of Service Tech Warehouse
Terms and Conditions
These terms and conditions apply to the supply of all goods sold by Tech Warehouse Limited to the customer, unless otherwise agreed in writing by the company.
Payment, Prices, Specifications and Policies
We accept payment via bank deposit and Visa or MasterCard. Note credit card payments are charged an additional 1.5% based on credit card charges. All prices are in New Zealand Dollars ($NZ) and includes Goods and Services Tax (GST). Tech Warehouse Limited reserves the right to update prices, specifications and policies at any time without notice. We make great efforts to ensure the prices and specifications of our goods are as accurate and as up to date as possible. However, mistakes do happen and given the nature of the goods we supply, the availability, price or specifications of goods can change frequently. We therefore accept no liability should any of the goods be unavailable or if prices differ from those presented on this web site. We will notify you if you purchased goods from us and the pricing or availability has changed.
Freight and Delivery
In order to keep our prices so low, we charge freight on all orders - the amount is calculated at checkout time depending on the destination and the size of the order. We do not charge extra freight if part of an order is backordered. We do not accept orders where delivery is to an overseas address.
Tech Warehouse Limited prides itself on delivering goods to you as fast as possible but it cannot be responsible for any loss whatsoever sustained by the customer for delay in delivery. All items are sent by courier unless otherwise stated. Dates given for shipment or delivery are for guideline purposes only but are not to be treated as a condition of sale.
14-Day Money Back Guarantee
You can order from Tech Warehouse Limited with complete confidence. If for any reason you are not completely satisfied, just return the goods within 14 days of purchase. Note the goods must be unopened with the original packaging in pristine condition. We will refund your original purchase price (excluding handling and shipping charges), or we will replace your order - it's your choice. Please include a copy of your invoice if requested.
Return and Credit Policy
We will provide a full refund for any product that is returned unopened and in original condition within 14 days for any reason whatsoever. For any returns after this time, please contact Tech Warehouse. We may be able to provide a credit although a restocking fee will apply.
All claims for short shipments or damage must be made no later than 14 days from shipment date. All requests for proof of delivery must be received within 90 days of purchase date. Requests for return authorisation is required on all items returned beyond the 14-day money back period. To process a credit claim or return, email firstname.lastname@example.org with details and we will get back to you as soon as possible.
Unless otherwise stated, all products have a warranty of 12 months from Purchase date or 6 months from Installation date.
Consumer Guarantees Act
If the goods have been acquired for business purposes, the terms of the Consumer Guarantees Act 1993 shall not apply. In these circumstances the only warrant offered by Tech Warehouse Limited (express or implied, statutory or otherwise) is the manufacturer's warranty accompanying the goods, and in no event shall the liability for direct or consequential damages exceed the price paid for the goods.
Risk and Ownership of the Goods
Risk in the goods shall pass to the customer upon delivery to the customer or to the address specified by the customer. If a carrier is used to effect delivery, delivery to the carrier shall constitute delivery to the customer, and all claims for goods damaged in transit shall be made to the carrier immediately after the delivery of the goods to the customer.
Pending cleared payment in full of all monies due under this contract or in respect of any other monies owed by you to Tech Warehouse Limited the goods shall remain the sole and absolute property of Tech Warehouse Limited as legal and equitable owner.
Privacy Act / Collection of Overdue Monies
As Tech Warehouse Limited may use a credit agency to check your credit details you agree and acknowledge that per the Privacy Act 1993 all personal information supplied by you may be used or held for the purpose of obtaining credit reports, character references or credit statements to assess your credit worthiness. You agree that you will upon demand pay all of Tech Warehouse Limited Collection expenses, including Collection Agency fees and Commissions and all Solicitor and legal costs in the collection of all overdue money. Tech Warehouse Limited reserves the right to charge 2% interest per month on any overdue money.